CLASS STRUCTURE POLICY:
Deposits are nonrefundable. Any person who has submitted a payment in full and wishes to cancel a reservation will receive the total amount minus the $75.00 deposit in a check form. Refunds will only be provided prior to the start of class on the day. Once a student has attended the first day of class, a refund will no longer be granted. A full refund will only be issued if a student is instructed or trained by an unlicensed instructor. Students may reschedule another class date if they are unable to attend class. Students must call as soon as possible if they will not be able to attend class.
CLASS ABSENCE POLICY:
If any necessary absence occurs during the classroom portion of instruction, contact the oce or instructor to arrange a new class date and time.
Classes or driving sessions will be cancelled in the event of extremely inclement weather (i.e. hurricane, tornado, etc.) which put students in danger. TOP COP Driving Academy staff member will post any cancellations notices on the school's FaceBook or website and students will be contacted directly regarding a rescheduled date.
A test will be administered after each chapter and a comprehensive final exam will be administered on the last day of class. The final exam requires a passing score of at least
80%. Students who fail to achieve the required score will be able to arrange for additional classes or class period to retake the exam for an additional cash fee of $50.00.
Certificates will be held until all fees are paid. Driving is a privilege which should be taken very serious and students are urged to ask as many questions needed to fully understand any and all material. If a student has any sort of disability that should hinder them, please notify TOP COP Driving Academy prior to enrolling.
DRIVING STRUCTURE POLICY:
Once a student has successfully completed his or her thirty (30) hour class along with successfully passing the final exam, the student will then be trained in a dual-brake training vehicle. Prior to a student beginning the driving portion, a parent or guardian must sign the Commercial School Instruction Permit. Students are scheduled in four two-hour blocks on different days and may be picked up by the instructor at their home, school, or workplace within a 5 mile radius. Students must ensure that they are at the agreed pickup location at the appointed time. It is entirely up to the instructor's discretion on where the student will be picked up and dropped o.1
POLICY TERMS & CONDITIONS DRIVING DELAY POLICY:
Our instructors strive to work as fast as possible so that an extended wait period is avoided. We
work closely with each family's schedule. Inclement weather delays our drivers. Due to popularity, the wait time can take as long as a few months. The summer along with holidays are considered the busy season so we encourage families to consider the wait during these times when enrolling.
MISSED/CANCELED DRIVING POLICY:
If a student misses or cancels a scheduled driving session without reasonable notice (24 hour prior notice) a cash fee of $25.00 will be charged to cover the instructor costs. Certificates will be held until all fees are paid. No certificate will be awarded until the course requirements are met.
LOST CERTIFICATE POLICY:
If a certificate is misplaced or lost after being handed over by a Tiger Driving instructor, there will be a $10.00 replacement charge.
TOP COP Driving Academy will strive to address any issues or concerns. Any grievance(s) not resolved by the school can be forwarded to the Department of Public Safety Corrections, Office of Motor Vehicles, Attention: Training & Certification Unit., P.O. Box 64886, Baton Rouge, LA 70896.
STUDENT BEHAVIOR POLICY:
Students are expected to arrive on time and maintain a courteous and respectful attitude. Cheating will not be tolerated. Any student caught cheating will be asked to leave without any sort of refund.
Students with hearing, speech, learning, or any other disability should notify TOP COP Driving Academy prior to enrolling and will be eligible for alternative teaching and testing techniques.
RETURNED CHECK POLICY: